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napierm Author

Level 1

4 points

Having trouble updating my Apple Watch. I have changed the Apple ID and password but it’s not recognizing it

Having trouble updating my Apple Watch

Apple Watch, watchOS 4

Posted on Jun 14, 2021 8:22 PM

Top-ranking reply

better_half

Level 6

8,125 points

Posted on Jun 14, 2021 10:05 PM

Could it be that the previous activation lock is still on? If you have access to the former Apple ID, can you see the watch on icloud.com and erase it first from there:

How to remove Activation Lock - Apple Support

If that is not the issue, what do you mean by not recognizing it...?

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Having trouble updating my Apple Watch. I have changed the Apple ID and password but it’s not recognizing it

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