iPhone XR backlight comes on, but everything is blank except for the status bar

I have an iPhone XR that only displays the status bar at the top of the screen. The backlight is on, but no other part of the screen works. The screen was replaced after it was damaged, and the new screen does the same thing. The screen still responds to touch, so we can still use it with voiceover,

Posted on Jun 15, 2021 8:09 PM

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1 reply

Jun 16, 2021 12:20 AM in response to paden193Paden01

Hopefully just a new screen is required but other repair costs are included below.

You should arrange a repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 

Screen Repair

iPhone Screen Repair & Replacement - Official Apple Support

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iPhone XR backlight comes on, but everything is blank except for the status bar

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