Guided access option was disabled in accessibility Shortcut…Can Anyone Help ? :-(

Posted on Jun 16, 2021 7:59 PM

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Question marked as Top-ranking reply

Posted on Jun 17, 2021 2:31 PM

Hello manojadm,


Thank you for using Apple Support Communities. We see that Guided Access is greyed out in Accessibility Shortcuts on your iPhone. You've come to the right place! We're happy to help.


We recommend turning off Guided Access in Settings > Accessibility and then turn it back on. If the issue persists, restart your iPhone. Restarting can resolve many unexpected behaviors.

Restart your iPhone


Let us know the results. Please include any other troubleshooting steps that you may have tried.


Have a nice day!

3 replies
Question marked as Top-ranking reply

Jun 17, 2021 2:31 PM in response to manojadm

Hello manojadm,


Thank you for using Apple Support Communities. We see that Guided Access is greyed out in Accessibility Shortcuts on your iPhone. You've come to the right place! We're happy to help.


We recommend turning off Guided Access in Settings > Accessibility and then turn it back on. If the issue persists, restart your iPhone. Restarting can resolve many unexpected behaviors.

Restart your iPhone


Let us know the results. Please include any other troubleshooting steps that you may have tried.


Have a nice day!

Aug 5, 2021 6:00 AM in response to taymurali

Me too;

At Accessibility > Accessibility Shortcut: The Guided Access shortcut option is disabled

At Accessibility > Guided Access: Guided Access is on, Accessibility Shortcut is on


Apple, please fix this.


Also, I’m confused by all of these on/off/override views. Maybe it would be OK if they actually worked, but please consider if it’s possible to simplify. If the shortcut option is supposed to be disabled, please find a way for the interface to let me know why . . . e.g. with text above the options, e.g. when I tap the option, give me an explanation, e.g. with an information (i) icon.

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Guided access option was disabled in accessibility Shortcut…Can Anyone Help ? :-(

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