Slide to Unlock / Power Off Not Working on iPhone

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Level 1

49 points

Slide to Unlock / Power Off Not Working on iPhone

Re: Issue with my iPhone 11 Pro Max with iOS 14.6 (June 17, 2021)

My phone is unresponsive so I tried a hard power off by holding down the power and the top volume at the same time as I always do to reboot. I get the screen where I have the power off slider but even that is not working. Nothing on the screen responds. It was working last night when I went to bed. It's never been near water and I treat my iPhone 11 Pro Max with great care, never dropped, has a case, etc. So what's going on? My WHOLE iPhone touchscreen isn't working, including slide controls to power off. If I keep holding the power and volume button, the countdown begins on the home to activate the SOS feature.

Posted on Jun 17, 2021 7:44 AM

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Answer 1

Top-ranking reply

LD150

Level 10

92,485 points

Jun 18, 2021 1:09 AM in response to kairos33

The correct process for the iPhone 11 is

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

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Answer 2

Jun 28, 2021 7:31 PM in response to Cella2801

This does not help me.

the only thing that happens that the Siri sign is showing and rotating, but nothing else

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Answer 3

Jun 29, 2021 2:58 AM in response to kairos33

The correct process for the iPhone 11 is

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

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Answer 4

Jun 29, 2021 5:29 AM in response to LD150

No idea what anyone of both of you is saying.

a) I did not call b) I did not copy

will have to get with Apple support for help, this is not working for me

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Answer 5

kairos33 Author

Level 1

49 points

Jun 18, 2021 10:53 AM in response to LD150

Thank you. I’ll make a note of this. It’s worth a shot. Because this morning my iPhone has decided to be random again and started working, I have not had the opportunity to try your recommendation but I will next time to see if that works. Thank you again

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Answer 6

LD150

Level 10

92,485 points

Jun 30, 2021 1:25 PM in response to 999JohnsCreek

“….This does not help me.

the only thing that happens that the Siri sign is showing and rotating, but nothing else….”

999JonnsCreek your problem is probably different

You could start a new discussion explaining your problem. This thread was answered.

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Answer 7

LD150

Level 10

92,485 points

Jun 29, 2021 5:34 AM in response to 999JohnsCreek

I wasn’t responding to you.

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Answer 8

LD150

Level 10

92,485 points

Jun 18, 2021 11:08 AM in response to kairos33

you’re welcome, good luck

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Answer 9

Jun 24, 2021 2:49 PM in response to LD150

Thank you SO much for this tip --- it just worked beautifully for me!

I'm so very grateful.

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Answer 10

kairos33 Author

Level 1

49 points

Jun 28, 2021 9:13 PM in response to 999JohnsCreek

Yea I’m not surprised. The iPhone is glitchy and they don’t like to admit it when you call. They always act like you’re the first person to ever mention something when you know that’s not true