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"Cannot reset security questions"

As many have mentioned, I can't login to the Appel ID even though I know my email AND password, because of f. old security questions.

Also the support available in my country (Netherlands) is a link to the same process of iforgot that gets me nowhere!!!!


How can I contact someone else or bypass this?

so infuriating!

MacBook Pro 13″, macOS 10.15

Posted on Jun 18, 2021 3:13 AM

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Question marked as Best reply

Posted on Jun 18, 2021 3:40 AM

Using a web browser if you sign in with Apple ID and password at appleid.apple.com immediately you have to answer for three respective questions .

If you are having incorrect credentials , the only solution is convert this secondary authentication account into two factor authentication .

See the articles Two-factor authentication for Apple ID - Apple Support

Get a verification code and sign in with two-factor authentication - Apple Support

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Question marked as Best reply

Jun 18, 2021 3:40 AM in response to E89D

Using a web browser if you sign in with Apple ID and password at appleid.apple.com immediately you have to answer for three respective questions .

If you are having incorrect credentials , the only solution is convert this secondary authentication account into two factor authentication .

See the articles Two-factor authentication for Apple ID - Apple Support

Get a verification code and sign in with two-factor authentication - Apple Support

Jun 18, 2021 8:35 AM in response to E89D

If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


See if anything here helps. 


Solution to the forgotten Apple ID security questions

"Cannot reset security questions"

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