A forced-restart of your iPad might clear an unexpected software condition:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If the problem persists, you would be well advised to seek assistance directly from Apple Support - or from the technicians at the Genius Bar at your local Apple Store.
You can contact Apple Support using the Get Support link at top-right of this page. Alternatively you can open a support case using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044