"device is unreachable" how to fix this issue?

Question

"device is unreachable" how to fix this issue?

All,

I have been trying to fix this issue for quite some time. I have tried the tips and trick out there, for instance, that choose the option "Keep Original" instead of the "Automatic" option under Photo Setting but still don't resolve the issue.

I am trying to transfer my media (photos and videos) from my iPhone directly (using apple USB) to my windows 10.

I have reached to Apple Chat Customer Support but seems like they don't know how to fix it either. All they recommended were updating the iPhone IOS, update the iTunes, change the cable, etc etc etc.

All those stuff that I have tried before I reached out to them.

Can anybody out there know how to fix this issue?

Why can't apple just make this media transfer simple??

Thank you

iPhone 12 Pro Max, iOS 14

Posted on Jun 18, 2021 11:53 AM

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Answer 1

Top-ranking reply

Device-is-unreachable Author

Level 1

8 points

Jun 19, 2021 2:50 PM in response to mario49

Hello,

when I connect my phone to computer via cable, I can see my iPhone folders and included my media, but when I copy and paste the media, it says “the device is unreachable”.

I prefer to not using iCloud and use directly from my iPhone to my laptop.

hope you can help.

thanks

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Answer 2

mario49

Community Specialist

Jun 19, 2021 12:19 PM in response to Device-is-unreachable

Hello Device-is-unreachable,

Thank you for using Apple Support Communities! It sounds like you’re having a problem with importing photos and media from your iPhone to your Windows 10. We would be happy to help!

When you connect your phone to your computer what happens? Are you using iCloud?

If you are using iCloud, you can try Set up and use iCloud Photos on your Windows PC. Also, you can go to iCloud and download your pictures from the web straight to your computer.

Cheers!

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Answer 3

Jun 20, 2021 7:00 AM in response to Device-is-unreachable

Device-is-unreachable,

Thank for for the information you've shared. In order to isolate the issue further, we recommend trying to use a different cable, port and/or computer. Have you tried the steps in this article? Transfer photos and videos from your iPhone, iPad, or iPod touch. Also you may want to try to Force restart iPhone.

Take Care!

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"device is unreachable" how to fix this issue?

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