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my iTunes account is disable

I've tried everything that website tells me to do. I'm still unable to access my iTunes account. Can i please get some help

iPhone 8 Plus, iOS 14

Posted on Jun 18, 2021 4:43 PM

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Question marked as Top-ranking reply

Posted on Jun 18, 2021 4:46 PM

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

3 replies

Jun 18, 2021 5:03 PM in response to jespi13

jespi13 wrote:

yes i tried updating the payment but won't let because i get that message that my account is disabled


Per Apple: When you see the message, DON’T TRY TO EDIT ANY OF YOUR ACCOUNT INFORMATION. Instead, contact Apple Support for help.


Click or tap on that blue-text link, and discuss this with Apple. That’s not us BTW, we’re other users like you. We cannot see your Apple ID information, nor resolve whatever issue might have arisen here.

my iTunes account is disable

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