Cannot Access Apple store Nor do updates to existing apps.

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toa176 Author

Level 1

8 points

Cannot Access Apple store Nor do updates to existing apps.

IPad mini 2. Version 12.5.4 updated.

2 problems:

1 Cannot access to Apple store. Keep on asking to retry.

2. All my apps cannot do updates. Clicked update on any apps. A quick circle and back to square one.

I had tried and exhausted Apple standard checks points. Kindly don’t do that. It did not help. Hope Apple staff can kindly help to solve this.

Thanks

iPad mini 2 Wi-Fi, Cellular

Posted on Jun 19, 2021 2:13 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

288,962 points

Jun 19, 2021 2:43 AM in response to toa176

As described, your WiFi/Broadband router may be unexpectedly blocking access to some Apple resources. A restart of your WiFi Router and/or a change of DNS settings may resolve the issue.

To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):

Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

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Answer 2

toa176 Author

Level 1

8 points

Jun 19, 2021 11:16 PM in response to LotusPilot

Thanks ‘ tried everything that’s mentioned.

Reset the ipad.

Reset the internet connection .

still can’t access to Apple store Nor Apps updates .

I tried sign in, still in “ OFF”

I am puzzle , how can Apple has such a glitch that I am wasting a lot of time trying to fix it.

Before that, it was working fine.

pls refer photo enclosed.

Help!

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Cannot Access Apple store Nor do updates to existing apps.

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