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My Face ID is disabled, because of entering water in it. What should I do and do I have a warranty?

My Face ID is disabled, because of entering water in it. What should I do and do I have a warranty?

iPhone XS Max, iOS 14

Posted on Jun 19, 2021 8:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2021 8:36 PM

Liquid damage to iPhone or iPod isn't covered by warranty - http://support.apple.com/HT204104 - iPhone and most iPod devices are equipped with Liquid Contact Indicators (LCIs) that you can see from the outside.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."


Here's how you send your iPhone back to Apple after you get a replacement.

"How to send your iPhone to Apple using Express Replacement Service from the United States or Canada" [has links for other regions] --> https://support.apple.com/HT208902

1 reply
Question marked as Top-ranking reply

Jun 19, 2021 8:36 PM in response to ibada

Liquid damage to iPhone or iPod isn't covered by warranty - http://support.apple.com/HT204104 - iPhone and most iPod devices are equipped with Liquid Contact Indicators (LCIs) that you can see from the outside.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."


Here's how you send your iPhone back to Apple after you get a replacement.

"How to send your iPhone to Apple using Express Replacement Service from the United States or Canada" [has links for other regions] --> https://support.apple.com/HT208902

My Face ID is disabled, because of entering water in it. What should I do and do I have a warranty?

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