Cannot turn on

I have Mac book air purchase on 2020

But yesterday when I try to turn on it only blank .

Ok try used reset but also not working

It still under warranty but due to current mco situation the shop is not opening.

What is the other option that I have?

MacBook Air 13″, macOS 10.15

Posted on Jun 19, 2021 7:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2021 7:35 PM

afiq276 Said:

"Cannot turn on: [...]It still under warranty but due to current mco situation the shop is not opening. What is the other option that I have?"

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What to do:


I. Use Send-In Service:

The only other option, as of this post, would be to contact Apple, and have it sent in for service/replacement.

  1. Apple: would send you a box
  2. You: would package it and send it to Apple
  3. Apple: would fix it or replace it, if applicable
  4. You: would receive it back from Apple

---


II. Contacting Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Chat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary
2 replies
Question marked as Top-ranking reply

Jun 19, 2021 7:35 PM in response to afiq276

afiq276 Said:

"Cannot turn on: [...]It still under warranty but due to current mco situation the shop is not opening. What is the other option that I have?"

-------


What to do:


I. Use Send-In Service:

The only other option, as of this post, would be to contact Apple, and have it sent in for service/replacement.

  1. Apple: would send you a box
  2. You: would package it and send it to Apple
  3. Apple: would fix it or replace it, if applicable
  4. You: would receive it back from Apple

---


II. Contacting Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Chat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary

Jun 19, 2021 7:36 PM in response to afiq276

afiq276 Said:

"Cannot turn on: I have Mac book air purchase on 2020 But yesterday when I try to turn on it only blank . Ok try used reset but also not working[...]"

-------


Troubleshooting Power:

A. Please Clarify:

  • Did you install an update?
  • Have you had battery issues before?
  • Has this Mac been serviced recently?
  • What were you working on when this happened?


B. Try a New Charger:

If it is charing from an external device, then use a new charger:


C. A Few Links to Refer to Power:




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Cannot turn on

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