erase I phone 7
I have followed the instructions for erasing my old iPhone 7 but I keep getting this message; Verification failed. There was an error connecting to the Apple ID server
iPhone XS, iOS 14
User profile for user:
Vilas_S
User level:
Community Specialist
Hello dyerkutn.
Thank you for using Apple Support Communities. It sounds like you're trying to erase your device but getting prompted a verification failed error message. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can. We also noticed that you're coming from the resource below:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
When you're prompted this error message, are you trying to sign out of the iCloud settings? You can also try restarting your iPhone and connect to a different reliable Wi-Fi network. If the iPhone still has cellular service, you can also attempt to use your cellular data while signing out and erasing your device.
Restart your iPhone - Apple Support
Feel free to keep us posted on your results. Best of luck to you.