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hello. i locked my aunts iPad and it has to be reset but she does not remember her appleID

my aunts iPad has been locked and it needs to be reset but she forgot her apple ID and it keeps asking for it. is there a way i can reset it for her without and just make her a new one. or how can i get the old one.

iPad Pro 11-inch Wi-Fi

Posted on Jun 20, 2021 11:35 PM

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Question marked as Top-ranking reply

Posted on Jun 21, 2021 12:30 AM

if it's disabled because of forgotten passcode

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support


if it's the activation lock


the activation lock is not really on

the ipad it's a theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support

 

if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you

need the assistance of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Jun 21, 2021 12:30 AM in response to natzav0412

if it's disabled because of forgotten passcode

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support


if it's the activation lock


the activation lock is not really on

the ipad it's a theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support

 

if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you

need the assistance of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

hello. i locked my aunts iPad and it has to be reset but she does not remember her appleID

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