If the apple ID and password are unknown, can a device be reset?
We have an Ipad Mini no one can remember whose it was, and we would like to set it for our grandchild. Is there any way? Best Buy told me to contact you folks.
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If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork.
Request additional support for unlocking your device
Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support https://getsupport.apple.com Work through the screens to get a chat option.
Apple Support schedule phone call