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Charges and inability to cancel the subscription

I have a problem with an app Monefy.


Several weeks ago I cancelled my trial subscription and removed the app from the list of subscriptions, but the subscription is still shown as active with no option to delete it. Also, the app is trying to charge me 16.99$, and due to the fact that I don’t have money on the card, the transaction is frozen, which means that I can’t use my card and download other apps. Taking into account that I haven’t used the app even for trial period, I ask you if you know how to remove my subscription and cancel the charge the app is trying to make. 


Regards

Sofiia

iPhone 11 Pro, iOS 14

Posted on Jun 23, 2021 12:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2021 5:05 AM

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330



1 reply
Question marked as Top-ranking reply

Jun 23, 2021 5:05 AM in response to letiukasofiia

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330



Charges and inability to cancel the subscription

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