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AFTER NOT REMEMBERING PASSWORD FOR IPAD, IPAD IS LOCKED WITH ERROR MESSAGE: IPAD DISABLED, CONNECT TO ITUNES. HOWVER, OS BIG SUR DOES NOT HAVE ITUNES. WHAT GIVES?

1) HOW CAN I RESET MU IPAD PASSWORD?

2) WHY ISNT' THE IPAD SOFTWARE UPGRADED TO ALLOW CONNECTING TO MAC FOR RESET?

THANKS

Posted on Jun 23, 2021 12:02 AM

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Question marked as Top-ranking reply

Posted on Jun 23, 2021 12:05 AM

On a Mac running Big Sur, you have "Finder" (instead of iTunes):

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Jun 23, 2021 12:05 AM in response to hjhhome

On a Mac running Big Sur, you have "Finder" (instead of iTunes):

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio

Jun 23, 2021 3:02 AM in response to hjhhome

An iPad passcode cannot be reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS), or a PC with iTunes installed:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use iTunes to sync your iPhone, iPad, or iPod with your computer - Apple Support


Use of a Mac or PC is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



AFTER NOT REMEMBERING PASSWORD FOR IPAD, IPAD IS LOCKED WITH ERROR MESSAGE: IPAD DISABLED, CONNECT TO ITUNES. HOWVER, OS BIG SUR DOES NOT HAVE ITUNES. WHAT GIVES?

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