Iphone unresponsive

I have a new iPhone 12 plus and when I unplugged it this morning to use, I found the touch screen unresponsive. I tried to turn off by pressing the volume up, down and side buttons and it has me on the emergency screen . I finally got back to home screen but when I try again it triggers the emergency sos and calls 911. Any ideas? I have a business call in an hour...




Posted on Jun 23, 2021 7:43 AM

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1 reply

Jun 23, 2021 8:52 AM in response to Melissamrtnz1

Melissamrtnz1 wrote:

I have a new iPhone 12 plus and when I unplugged it this morning to use, I found the touch screen unresponsive. I tried to turn off by pressing the volume up, down and side buttons and it has me on the emergency screen . I finally got back to home screen but when I try again it triggers the emergency sos and calls 911. Any ideas? I have a business call in an hour...



Do this If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Iphone unresponsive

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