iPad Remote app aborts when pairing with Apple TV

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Level 1

37 points

iPad Remote app aborts when pairing with Apple TV

I’m having trouble using the Remote app on my iPad to control an Apple TV. The ipad Remote app locates the Apple TV and prompts me to enter the 4-digit code to pair the device. But after I enter the code, the Remote app aborts. When I then restart the Remote app, the Apple TV is in the device list, but if I try to select it, the Remote app aborts again. If I delete the device and try to add it again, the process repeats.

I have tried rebooting the Apple TV and the iPad.

I have 3 other Apple TVs that work fine with this ipad. I have had this problem with a 4K Apple TV a few months ago, but I got them to interface somehow. But this time, I can’t get it to work. Any ideas?

Posted on Jun 24, 2021 4:06 PM

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Answer 1

Best reply

sterling r

Community Specialist

Jul 7, 2021 2:41 PM in response to mjlee

Hi mjlee,

Just to clarify, are you using the older Remote app that is now discontinued? If so, you'll want to make sure you're using the Apple TV Remote in the Control Center. The article shared previously explains how to set that up if needed:

Set up the Apple TV Remote on your iPhone, iPad, or iPod touch

Take care.

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Answer 2

sterling r

Community Specialist

Jun 25, 2021 3:51 PM in response to mjlee

Hi mjlee,

Thank you for participating in the Apple Support Communities. We understand the iPad Remote app is not working with your Apple TV, and we'd like to assist. This article has a few steps that may help:

Set up the Apple TV Remote on your iPhone, iPad, or iPod touch

Take care.

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Answer 3

mjlee Author

Level 1

37 points

Jun 25, 2021 9:35 PM in response to sterling r

Uh, i had already gone through these steps. As I reported, I have 3 other Apple TVs that work with the Remote app on my iPad. The Remote app aborts after I enter the 4 digit code to pair the iPad with the errant Apple TV.

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Answer 4

Jun 30, 2021 2:00 PM in response to mjlee

Hi mjlee,

Got it. Is your iPad updated to the latest version of iPadOS, 14.6? Is your tvOS updated to 14.6 as well?

Also, is your Apple TV connected to the exact same Wi-Fi network name that is connected to your iPad?

Take care.

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Answer 5

mjlee Author

Level 1

37 points

Jul 7, 2021 8:37 AM in response to rose_10

Thanks for trying rose_10 but restarting the router/modem, and forgetting the network on ipad and Apple TV does not help.

I would like to try deleting the Remote app from my iPad, but I don’t see how I would reinstall it as it is not in the App store. Does anyone have an idea on that?

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Answer 6

mjlee Author

Level 1

37 points

Jul 3, 2021 3:08 PM in response to barberlives123

Yes my iPad is on iPadOS 14.6 and my AppleTV is on tvOS 14.6

and both devices are on the same wifi network.

the ipad Remote app continues to abort every time I try to pair it with the Apple TV

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Answer 7

rose_10

Community Specialist

Jul 6, 2021 4:31 PM in response to mjlee

Hi mjlee,

Got it. You may want to restart the router / modem. If that doesn't help, try forgetting the network on the iPad and Apple TV and then rejoin the network.

Take care.

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