Passport chip scan does not work on Iphone 11 pro - any suggestions?

Hi - cannot scan the chip on my passport and need this for having drivers license app installed.

Tried my iphone 10 and it works so passport chip is functioning


any ideas?


thanks

Ch

iPhone 11 Pro

Posted on Jun 25, 2021 2:29 AM

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Jun 26, 2021 7:50 AM in response to C Randloev

Hello Ch,


Thank you for using Apple Support Communities. Based on your post, you can't add a Passport to your iPhone 11 Pro. We'll do our best to assist.


Depending on how you've attempted to add the Passport, you could try to add it to the Wallet app: Add and manage passes in Wallet on iPhone


If the error happens within the app itself and not when adding it to the Wallet app, then you'd want to partner with the app developer for further help: How to contact an app developer


Hoping that helps out, take care!

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Passport chip scan does not work on Iphone 11 pro - any suggestions?

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