12 Replies Latest reply: Sep 3, 2013 3:27 PM by alexfromipswich
kidzmom Level 1 Level 1 (0 points)
Why is the mute button activated when holding the phone and talking? It happens too often, help!!!

iphone 4, iOS 4
  • 1. Re: iphone 4 and mute button
    Kurt Triffet Level 1 Level 1 (85 points)
    Huge problem for me. Left handed & ear turns it on. Have no idea how this got by all the beta testers.
  • 2. Re: iphone 4 and mute button
    sasa43 Level 1 Level 1 (50 points)
    Welcome to the apple discussions forms:

    This is known issue:
    http://discussions.apple.com/thread.jspa?threadID=2505360&tstart=45
    It's a proximately sensor issue will be fixed by a software update according to apple.

    Sorry, join the club.

    sasa43
  • 3. Re: iphone 4 and mute button
    Kurt Triffet Level 1 Level 1 (85 points)
    Knew it had to be widespread.

    Easy solution, at least for my problem, move the mute button to the bottom row.

    Bottom right would be even better (for me).
  • 4. Re: iphone 4 and mute button
    Goflying Level 1 Level 1 (10 points)
    Kurt Triffet wrote:
    Huge problem for me. Left handed & ear turns it on. Have no idea how this got by all the beta testers.

    it didn't, in all probability
  • 5. Re: iphone 4 and mute button
    melody9810 Level 1 Level 1 (0 points)
    Apple, please fix this bug. I keep activating the mute button, the keypad button, and the face time buttons when holding the phone to my face. It has cost me more than a few calls because people hang up thinking they dropped my call. I am about to take my phone back to the store to exchange. The software update did not fix it for me. Please resolve!
  • 6. Re: iphone 4 and mute button
    The_meathead Level 1 Level 1 (0 points)
    I'm having the same problem. Makes me wish I kept my old first generation iPhone, at least I could talk without muting myself every 15 seconds.
  • 7. Re: iphone 4 and mute button
    mommarussell Level 1 Level 1 (0 points)
    I am having the same problems. I thought the last update would fix it but I am still having the problems. Please Apple fix this. I want my iphone 3 back now! Very disappointed.
  • 8. Re: iphone 4 and mute button
    OrangeFalcon40 Level 1 Level 1 (10 points)

    Why has this not been resolved? A year has passed and I just lost a contract due to the phone contacting my face and triggering the mute without my knowledge. Put the mute facility somewhere else please!! Why can't we use the mute switch for this instead?

  • 9. Re: iphone 4 and mute button
    diesel vdub Level 7 Level 7 (21,935 points)

    It was resolved.  Why are you bringing up an almost 1yr old thread?

     

    Remove any screen protectors or cases on your device to eliminate them as the culprit.  IF you still have proximity sensor issues, take it to Apple to have the device swapped out.

    This assumes that you are running the latest version of iOS on the device.

  • 10. Re: iphone 4 and mute button
    nathan237 Level 1 Level 1 (0 points)

    Somehow I doubt this has anything to do with a proximity sensor or software. Anyone who has ever used a real phone has a tendency to place the receiver from ear to mouth, diaganolly across the cheek. My cheekbone just happens to rest against the mute button. If I attempt to hold the phone with my shoulder (as most people accustomed to using telephone handsets do) then ... **poof** "Are you there? Are you still there?"

     

    The workaround I've discovered is enabling the keypad during the call. This way, when I press the phone too hard against my cheek I press the '1' or '2' key repeatedly but don't lose the call. As I don't chat very often and use the "phone" mostly for mobile web access, this is a minor annoyance. I would bet that a simple setting "lock screen during calls" would solve this problem for most users and have little impact on functionality or graphic design.

  • 11. Re: iphone 4 and mute button
    diesel vdub Level 7 Level 7 (21,935 points)

    nathan237 wrote:

     

    Somehow I doubt this has anything to do with a proximity sensor or software.

    So you are the final authority on this because you have no clue what a proximity sensor does or how it works?  Sorry, but you're just clueless.

     

    The proximity sensor turns the screen off when it is close to the face (or any surface).  If the proximity sensor is blocked by a case or screen protector it will not work correctly and will not turn the screen off.


    When talking on the phone, with the screen against your face, the screen is supposed to be OFF.  If it is off, then it is impossible to press any button on the touch screen, which is off.

  • 12. Re: iphone 4 and mute button
    alexfromipswich Level 1 Level 1 (0 points)

    It's annoying. I don't see the point in the switch anyway - I don't need with ios 7.