united app will not save boarding pass to wallet

i always used the save to wallet feature. In United app Now suddenly not working.

iPhone 12 Pro Max

Posted on Jun 25, 2021 12:55 PM

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Question marked as Top-ranking reply

Posted on Jun 26, 2021 12:46 PM

Hello zagnuts,


We're glad you thought to ask Apple Support Communities about the issue you're having with saving your boarding pass in the Wallet app. If you haven't already, restart your iPhone as that can resolve many odd issues: Restart your iPhone


If the behavior continues, make sure any available update for the United app is installed: How to manually update apps on your Apple device


Then try to add the pass again: How to use Wallet on your iPhone, iPod touch, and Apple Watch


If you're still having an issue, let us know more. Does an alert appear, and if so, what does it say? The more details you can provide the better.


Take care.

3 replies
Question marked as Top-ranking reply

Jun 26, 2021 12:46 PM in response to zagnuts

Hello zagnuts,


We're glad you thought to ask Apple Support Communities about the issue you're having with saving your boarding pass in the Wallet app. If you haven't already, restart your iPhone as that can resolve many odd issues: Restart your iPhone


If the behavior continues, make sure any available update for the United app is installed: How to manually update apps on your Apple device


Then try to add the pass again: How to use Wallet on your iPhone, iPod touch, and Apple Watch


If you're still having an issue, let us know more. Does an alert appear, and if so, what does it say? The more details you can provide the better.


Take care.

Jun 26, 2021 4:04 PM in response to zagnuts

zagnuts,


That's really good to know. With it not working on your other device too, you may need to reach out to the app developer. Before doing that, complete the steps in the following guide to remove and reinstall the United app: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If the behavior continues at that point, reach out to the app developer to get their input on this too: How to contact an app developer


Let us know how it goes.


Best regards.

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united app will not save boarding pass to wallet

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