Error code -42671

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Level 1

8 points

Error code -42671

I was playing music on Apple Music while wearing my AirPods and it suddenly and it gave me an error code saying ‘this operation could not be completed. An unknown error occurred (-42671)

How do I solve this?

Posted on Jun 25, 2021 3:41 PM

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Answer 1

Top-ranking reply

AppleJen77

Community Specialist

Jun 26, 2021 1:10 PM in response to dilan120

Hi there, dilan120!

Thanks for reaching out to the Apple Support Communities! It sounds like you are seeing an error message when you try to play your Apple Music and we're happy to help! First, we recommend checking out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and quit the Music app. Once it’s closed, Restart your iPhone and test to see if the issues are still going on.

Do you see this error when you are not using the AirPods?

Take care!

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Answer 2

dilan120 Author

Level 1

8 points

Jul 10, 2021 1:59 AM in response to AppleJen77

Hello

I did try restarting

closing the App

I also tried to log off iCloud and go back in but it didn’t do anything

it does happen I am not using AirPods also

additional data is that I change my email about 3 weeks ago and since the. I started having problems. I don’t if it’s related somehow

any other suggestions

thank you 🙏

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Answer 3

AppleJen77

Community Specialist

Jul 14, 2021 12:19 PM in response to dilan120

Thanks for the update!

Since you're still having an issue, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.

Cheers!

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Error code -42671

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