ajiqucup Author

Level 1

4 points

Return and switch model within 14 days

hi, I just bought my new MacBook Pro 7 days before, but my problem is I bought the wrong model !!😭😭

Can I return and switch the product with the same price ?

Apple Malaysia

MacBook Pro 13″, macOS 11.4

Posted on Jun 25, 2021 5:19 PM

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Level 8

35,518 points

Jun 25, 2021 8:20 PM in response to ajiqucup

The regional Apple (MY) sales affiliate would need be contacted in matters.

• Shopping Help Policies | About Terms Limits and Conditions, etc

https://www.apple.com/my/shop/help/policies#about

• Policies - Shopping Help - Apple (MY)

https://www.apple.com/my/shop/help/policies

(see/click-on "Terms and Conditions" opens page)

• Shipping Offers and Returns - Shopping Made Easy - Apple (MY)

https://www.apple.com/my/shop/campaigns/shipping-and-returns

"Return your item. If you need to return

something, we can help. Call us and we'll arrange for a pick-up. Then

pack your items, affix the label and we'll have it picked up at your

door for free. Remember to get tracking number. Restrictions apply."

Because many locations (pre- and post-Pandemic) are essentially in

state of lockdown; or are plainly under-served, service results vary.

[Pages among this section are more difficult to navigate & reference.]

• Contact - How to Contact Us - Apple (MY)

https://www.apple.com/my/contact/

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Level 6

13,207 points

Jun 25, 2021 7:35 PM in response to ajiqucup

Probably, but don't waste time talking to us, we are not Apple, just Apple product forum members. You need to contact the store from which you made the purchase.

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Return and switch model within 14 days

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