My phone screen is broken and my phone reset. I can't use siri because it is requiring a passcode and I can't use the screen at all. I tried erasing the device via icloud but the device is not connected to the internet. What options do I have ?

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Level 1

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My phone screen is broken and my phone reset. I can't use siri because it is requiring a passcode and I can't use the screen at all. I tried erasing the device via icloud but the device is not connected to the internet. What options do I have ?

iPhone 11

Posted on Jun 26, 2021 12:53 PM

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Answer 1

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Tesserax

Level 10

149,265 points

Jun 26, 2021 12:55 PM in response to brown1002

Unfortunately, at this point, you are out of options of doing this yourself. I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.

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My phone screen is broken and my phone reset. I can't use siri because it is requiring a passcode and I can't use the screen at all. I tried erasing the device via icloud but the device is not connected to the internet. What options do I have ?

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