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I just took the wrong apple subscription - I want to change it. How can I rectify this?


iPhone XS Max, iOS 14

Posted on Jun 27, 2021 8:48 PM

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Question marked as Apple recommended

Click here, follow the instructions, and use this link to ask the iTunes Store staff for a refund.


(200779)

Posted on Jun 27, 2021 8:49 PM

2 replies

Jun 28, 2021 2:25 PM in response to Zeebabygh

Apple is extremely difficult to work with for purchases that were accidental or otherwise not intentional. I would encourage you to use a credit card as your primary payment method with apple. Credit cards by law have unauthorized charge protection. If you have explained the situation to Apple and they won’t give a refund, I would recommend disputing the charge with your credit card. Once you dispute it, Apple then can only fight it by providing rock solid evidence that it was an authorized purchase.


Two important points. Always contact Apple and request a refund from them first before initiating a dispute. Second, don’t abuse this dispute process. Always be honest on whether you meant to purchase something or not.


If you call Apple support and they’re being difficult let them know you’re going to dispute it on your credit card. When you dispute a credit card transaction it’s called a chargeback and the merchant is charged a $20-$30 fee on top of the amount of the purchase.

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