You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Apple reveals 2024’s most downloaded apps and games on the App Store. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to download apps

Hi,

I am unable to download apps from the App Store, when I try it keeps asking me for my Apple ID varification, when I type it in’ it just keeps asking me for it over and over again.

is there a fix for this problem.

thanks in advance

iPhone XR, iOS 14

Posted on Jun 28, 2021 3:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2021 7:38 AM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


2 replies
Question marked as Top-ranking reply

Jun 28, 2021 7:38 AM in response to kym120

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


Unable to download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.