IPhone X camera photo white screen

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9 points

IPhone X camera photo white screen

Hi, I have an iPhone X, if you go to camera, with photo there is a white screen, but if you go to portrait, the camera works fine. pls help

iPhone X

Posted on Jun 28, 2021 9:46 AM

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Answer 1

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DeanPrinsloo Author

Level 1

9 points

Jun 29, 2021 10:23 AM in response to Leanne_68

I am really sorry, but did you read my post? I have an iPhone x, and in the camera there are a few options like video, photo and portrait to name a few. Video and Photo shows a white screen, but when you go to portrait, the camera is working. I have reset my phone, updated to latest firmware, but no change, this has to be software problem, because you can take a photo on portrait, but you can't take video, or take notmal photo.

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Answer 2

Leanne_68

Community Specialist

Jun 29, 2021 9:35 AM in response to DeanPrinsloo

Hello DeanPrinsloo,

Thank you for using Apple Support Communities.

We understand that your iPhone camera is not working correctly. We would recommend taking a look at the following support article to start troubleshooting of your iPhone camera.

If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support

Best regards.

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Answer 3

brenden dv

Community Specialist

Jun 29, 2021 1:23 PM in response to DeanPrinsloo

DeanPrinsloo,

Thank you for the clarification. From what you are describing, it does sound like a software problem. Since the Photo app cannot be reinstalled by it self, we will need to update iOS on the iPhone. We should be able to do this without losing any data on the phone, but to be on the safe side, we will want to get a good, current backup of your iPhone. This article will provide your backup options if you need a reminder:

How to back up your iPhone, iPad, and iPod touch - Apple Support

This article will walk you through updating iOS on your iPhone. When you get to step 4, make sure that you select "Update" to avoid erasing your data.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Cheers.

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IPhone X camera photo white screen

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