Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Didn’t even called tell me my cloud account is corrupted or stolen

My grandmother keeps getting calls from random numbers saying that her iCloud account has been hacked or stolen and to contact Apple support before getting on any device tell me what I can do to fix it

Posted on Jun 28, 2021 4:34 PM

Reply
Question marked as Best reply

Posted on Jun 28, 2021 4:36 PM

It is a scam. Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also, the caller id number shown on scam and marketing calls is frequently not the number actually originating the call. The number is often spoofed.


One option to consider is Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

1 reply
Question marked as Best reply

Jun 28, 2021 4:36 PM in response to Atastiecookie

It is a scam. Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also, the caller id number shown on scam and marketing calls is frequently not the number actually originating the call. The number is often spoofed.


One option to consider is Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

Didn’t even called tell me my cloud account is corrupted or stolen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.