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We have an iPad that I think my daughter left for us to use. She can’t remember the passcode. Now we are locked out. Any suggestions on finding a way to get in. It said to go to iTunes. What does that mean?
[Re-Titled by Moderator]
Your daughter will need to follow the steps at If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
After she gets up and running again, tell her to take a look at What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support before passing the device on to you.
Your daughter will need to follow the steps at If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
After she gets up and running again, tell her to take a look at What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support before passing the device on to you.
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your Daughters AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Have your daughter follow the steps in this link https://support.apple.com/en-us/HT211078
Forgot passcode to iPad
