New HP Laptop, music will not play.

I have a new HP Laptop and i was able to download itunes and my library shows all my songs listed. I even purchased a new song today but when i go to play the song nothing happens. The computer is already authorized for my account. What do i do?

Windows, Windows 10

Posted on Jun 29, 2021 12:29 AM

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1 reply

Jun 30, 2021 7:44 AM in response to Moviesrule

Greetings, Moviesrule!


Thanks for reaching outy to the Apple Support Communities! We see that you're having trouble playing music in iTunes on your PC. Check out the steps in this article If you have problems playing music in iTunes on PC.


"If you can’t play a song

  • If you can’t play a song purchased from the iTunes Store: You may have exceeded the number of computers on which you can play your purchases. See the Apple Support article If iTunes for Windows prompts you to authorize your computer when you try to play purchases.
  • If the song isn’t an iTunes Plus version, you can play it on up to five authorized computers. After you authorize five computers, you can’t play the songs on a sixth computer until you deauthorize one of the five authorized computers. (For instructions on deauthorizing a computer, see Authorize a PC to play iTunes purchases.)
  • If the song is available as an iTunes Plus download, you can upgrade the song at the iTunes Store. See Usage rights for iTunes Store purchases.
  • If you’re listening to a shared library or playlist: iTunes skips iTunes Store purchases if your computer hasn’t been authorized to play them. To listen to a purchased song in a shared library or playlist, double-click the song. If your computer isn’t authorized to play songs purchased by the person who is sharing the song, to hear it you’ll need to enter that person’s Apple ID and password. See Share iTunes libraries on local network.
  • If you’re trying to play an AAC file that was not created using iTunes or downloaded from the iTunes Store: Songs you download from the iTunes Store or import into your library using the AAC encoder are encoded using the MPEG-4 AAC format. Songs in this format play in iTunes and on your iPhone, iPad, and iPod. Other AAC files that you find on the internet or elsewhere won’t play in iTunes. See Choose import settings or Convert music file formats.
  • If you’re trying to play a song on a CD that you burned using iTunes: You can’t play DVDs burned using iTunes on most consumer DVD players. So make sure the playback equipment you’re using is appropriate for the disc’s format. For example, if you burned a CD-RW disc, you can play it only on your computer and some newer CD players. If you burned an MP3 disc, it should work in your computer and on special MP3 CD players but not on standard consumer audio CD players. See Intro to burning CDs and DVDs.
  • If you’re listening to a playlist that includes a song preview: The playlist stops after the song preview. Double-click the next song in the playlist to resume playing the rest of the playlist. A song preview in your Music library or a playlist has a button next to it showing the price.

Use Windows Update to make sure you have the latest Service Pack. Also check your computer or audio card manufacturer’s website to update your audio card drivers.

If songs are missing or dimmed, see one of the following Apple Support articles:


Let us know if that helps!

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New HP Laptop, music will not play.

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