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User profile for user: mihai-cristian33
mihai-cristian33 Author
User level: Level 1
8 points

WhatsApp audio issue

Is there anyone still having audio issues when using video calls ( facetime, WhatsApp etc).

Is there a solution I have a 11pro Max with I changed it 2times .

iPhone 11 Pro Max

Posted on Jun 29, 2021 4:28 AM

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User profile for user: Alwayswantingtohelp1
Alwayswantingtohelp1
User level: Community Specialist

Posted on Jun 30, 2021 8:39 AM

Hello mihai-cristian33,


Thank you for using Apple Support Communities!


We understand from your post that you are having audio issues when using video calls. If you have completed the steps from this article and the issue persists, you may need to contact Apple Support fo additional assistance:


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Get Support 


Best Regards.

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User profile for user: Alwayswantingtohelp1
Alwayswantingtohelp1
User level: Community Specialist

Jun 30, 2021 8:39 AM in response to mihai-cristian33

Hello mihai-cristian33,


Thank you for using Apple Support Communities!


We understand from your post that you are having audio issues when using video calls. If you have completed the steps from this article and the issue persists, you may need to contact Apple Support fo additional assistance:


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Get Support 


Best Regards.

Reply
User profile for user: Alwayswantingtohelp1
Alwayswantingtohelp1
User level: Community Specialist

Jun 30, 2021 10:51 AM in response to mihai-cristian33

Cristian,


What country are you currently in? The reason why we're asking is that some regions don't support FaceTime Audio which could be why it doesn't work all the time. For example, if you are in China mainland, FaceTime audio is not supported.


Wireless carrier support and features for iPhone in Asia-Pacific - Apple Support


"FaceTime Audio is not supported in China mainland."


Regards.



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User profile for user: mihai-cristian33
mihai-cristian33 Author
User level: Level 1
8 points

Jun 30, 2021 10:37 AM in response to Alwayswantingtohelp1

Hello,

The solution provided by apple is not refering to Video calls this is something else (If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker) .

I have made an AST 2 test at my work and all is good , now the only issue i think is software because i saw a lot of people with iphone 11 series complaining about video calls problem.

Best regards

Cristian


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WhatsApp audio issue

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