"Your purchase could not be completed"

I want to purchase items in the game with my account balance, but it says "your purchase could not be completed", what is going on? How do I fix it?



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Posted on Jun 29, 2021 4:12 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jun 29, 2021 6:50 AM

Various forms of this old and somewhat unspecific message ultimately lead you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005

It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that there's a problem. Check with your financial institution about the status of your card. Also make sure that the name and address with Apple correspond exactly to that which your bank has for you.


If nothing in that document provides resolution then


Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

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Question marked as ⚠️ Top-ranking reply

Jun 29, 2021 6:50 AM in response to Yvan097

Various forms of this old and somewhat unspecific message ultimately lead you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005

It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that there's a problem. Check with your financial institution about the status of your card. Also make sure that the name and address with Apple correspond exactly to that which your bank has for you.


If nothing in that document provides resolution then


Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

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"Your purchase could not be completed"

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