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Level 1

4 points

face id

face id is not working and it will not let me reset face id. I have tried restarting as well

iPhone 11

Posted on Jun 29, 2021 8:16 AM

Top-ranking reply

Level 10

208,536 points

Posted on Jun 29, 2021 8:20 AM

If you already tried (to no avail) ALL the steps provided in this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

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