Request a refund(3 item)

Hello guys,


Few days ago I just requested a refund for 3 items and today the dicision turn out that they're not eligible for refund. However, Apple give me 1 more chance to ask me a reason why I want a refund. After I sent the reason again I went to the check status of claim section and saw that it's in review decision process but it's only 1 item so what if Apple approve my refund will I get all of them or just 1 item because I cannot provide my reason for the rest of them.

Posted on Jun 30, 2021 1:33 AM

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Question marked as Top-ranking reply

Posted on Jun 30, 2021 11:53 AM

It appears to me that 3 of them have been refused and one is under consideration. I would not anticipate getting the refused ones refunded on the basis of the one still being considered.


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but you agree to the terms by using the service.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232


1 reply
Question marked as Top-ranking reply

Jun 30, 2021 11:53 AM in response to Rizerk

It appears to me that 3 of them have been refused and one is under consideration. I would not anticipate getting the refused ones refunded on the basis of the one still being considered.


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but you agree to the terms by using the service.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232


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Request a refund(3 item)

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