safari won't open with big sur OS after crash 2 days ago

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Level 1

9 points

safari won't open with big sur OS after crash 2 days ago

My iMac 2017 HD, crashed on me 2 days ago, and when I rebooted safari wouldn't load.

I checked to make sure updates were "up to date", and I even uninstalled the 2 most recent app's I had downloaded (adobe creative & cloud). I then re-installed MAC OS.. hoping it would correct itself (it didn't).

I moved all the files on the desktop into my drop box, hoping maybe the free space would fix the issue, but that's not helping.

I'm also seeing references to chinese crypto.. and I'm not sure if that's an "new feature" but I actually haven't dabbled in crypto (yet).

Needless to say, I'm use to PC's , so this MAC thing is confusing at times. How do I get this darn browser to work again?!

iMac Line (2012 and Later)

Posted on Jun 30, 2021 10:27 AM

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Answer 1

dominic23

Level 10

84,018 points

Jun 30, 2021 1:15 PM in response to elisha175

From the report:

Failing hard drive - This computer has a hard drive that appears to be failing.

Please backup your data and consider replacing the hard drive.

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Answer 2

dominic23

Level 10

84,018 points

Jun 30, 2021 11:08 AM in response to elisha175

Hold the shift key down and launch Safari to test.
https://support.apple.com/en-us/HT204098
If this doesn’t help:

Download EtreCheck: https://etrecheck.com/ and post the report here.

Click, “Free Download” button and then “Click to download” button,

open Downloads folder, click on it to open, and then select ”Open”.

Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar and select “Copy report”.

Click the “Page” button in the toolbar at the bottom of this page and paste it when you reply.

Note: This is a diagnostic test.

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Answer 3

dominic23

Level 10

84,018 points

Jul 1, 2021 3:28 AM in response to elisha175

You can contact Macsales about replacing Hard Drive.

https://eshop.macsales.com/shop/internal_storage/hard_drives_and_SSD

Try backup very important documents to iCloud.

For details:

https://support.apple.com/mac-backup

https://support.apple.com/en-us/HT204025

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Answer 4

elisha175 Author

Level 1

9 points

Jun 30, 2021 11:47 AM in response to dominic23

Ok,

safari still failed to open- got the same error message
updates are current - and even reinstalled the OS ( I will note, I see the safari app in one location - but not another - which seems odd).
I've downloaded the EtreCheck - I'll post the data once it's complete. (Thanks)
1. -STAY TUNNED

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Answer 5

elisha175 Author

Level 1

9 points

Jun 30, 2021 1:27 PM in response to dominic23

Thanks.

I'll have to find how to back it up (can I and is it worth backing up to this device or the cloud?)

I didn't know this hard drives could be replaced on these units...

I appreciate your help. Thanks again.

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Answer 6

elisha175 Author

Level 1

9 points

Jul 1, 2021 6:15 PM in response to dominic23

Thank you so much.

I have purchased a LaCie external portable HD, formatted it thru disk utility (bcs every time I tried to launch the "start here exe" it would attempt to open, but looked like it was trying to use safari (which isn't working).

Once I formatted that via disk utility, a prompt to use Time Machine popped up - so that's now running.

I believe everything I had on this IMac I've saved into my dropbox, but I may also try to backup to icloud as well (just in case).

Once time machine is complete, I will follow the steps to try and "repair" the Mac Disk... hopefully it works, and if it doesn't, then I suppose I'll have to bring it in.

Thanks for all of your suggestions.

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Answer 7

elisha175 Author

Level 1

9 points

Jun 30, 2021 12:22 PM in response to dominic23

@dominic23

here's the report

EtreCheckPro version: 6.4.4 (6E015)

Report generated: 2021-06-30 15:00:32

Download EtreCheckPro from https://etrecheck.com

Runtime: 22:39

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

Failing hard drive - This computer has a hard drive that appears to be failing.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

No Time Machine backup - Time Machine backup not found.

Apps crashing - There have been numerous app crashes.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

Limited drive access - More information may be available with Full Drive Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Sharing enabled - This computer has sharing services enabled that could be a security risk.

The rest of the report

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safari won't open with big sur OS after crash 2 days ago

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