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Forgotten password Enable Touch ID

I've forgotten my password, there is no option on the page to restart or shutdown, also if I enter a password more than 3 times nothing happens, no pop up window to reset.

Can anyone help with what to do, thanks!

MacBook Air (2020 or later)

Posted on Jul 1, 2021 1:01 AM

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Question marked as Best reply

Posted on Jul 1, 2021 2:50 AM

Intel Computer

1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


M1 Computer 

1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

3 replies
Question marked as Best reply

Jul 1, 2021 2:50 AM in response to SophiaLFML

Intel Computer

1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


M1 Computer 

1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

Forgotten password Enable Touch ID

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