Mouse connection lost

Wifi gets disconnected and mouse and keyboard connection gets lost

Posted on Jul 1, 2021 3:31 PM

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Posted on Jul 1, 2021 4:33 PM

One cause could be poorly shielded USB 3.0 or USB-C cables and devices.

see > https://support.apple.com/en-us/HT201542


Another cause could be a portable phone base station or a high EMI device with an electric motor that is in close proximity to the iMac.

3 replies

Jul 26, 2021 9:05 AM in response to BM2400

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


        

  • Connect the USB keyboard and mouse to thecomputer.
  • Open System Preferences – Bluetooth
  • Un-pair the wireless keyboard and mouse.
  • Turn off Bluetooth
  • Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
  • Restart the computer normally.
  • Open System Preferences – Bluetooth
  • Turn on Bluetooth
  • Re-Pair the wireless keyboard and mouse.
  • Unplug the USB keyboard and mouse and begin testing the wireless devices again.

Jul 26, 2021 8:42 AM in response to den.thed

2021-0726 My bluetooth apple magic mouse keeps disconnecting from MacBook-Pro (Purchased 1/2020 15" with OS updated automatically). I installed new batteries and tried various "FIXES"...paper under batter cover, tin foil on neg end of batteries, bending battery cover to hold tighter, etc....nothing worked!!! Still disconnects a lot, I MEAN A LOT!!

It sure seem as though I spend more time trying to keep mouse connected for use than using the computer.

..

I have bluetooth --Apple Keyboard, Sony TV, & Dish receiver, and all cables connected to MacBook are either Apple or Apple Verified.

...

Would a new mouse solve the problem?

....

Any helpful hints, etc would be appreciated?


Thanks, RM2400

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Mouse connection lost

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