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icloud lock

My iphone was being used by another person in which they logged into their icloud. As i go to factor reset it requires apple id log in. i have no access to that information so i am not apple to reset my phone. is there another way to go about doing this ?

iPhone X

Posted on Jul 2, 2021 7:48 AM

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Question marked as Best reply

Posted on Jul 2, 2021 8:19 AM

It sounds like the person set Find My on your device and it is possible that it will go into activation lock. Solutions will be similar but one approach absolutely requires knowing the Apple ID and password used to set up the phone.


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information get your friend to remove the information. By allowing the person to set their ID on the phone you essentially donated it to them. :-(


If your friend needs help dealing with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Another option:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

1 reply
Question marked as Best reply

Jul 2, 2021 8:19 AM in response to childishalyssa

It sounds like the person set Find My on your device and it is possible that it will go into activation lock. Solutions will be similar but one approach absolutely requires knowing the Apple ID and password used to set up the phone.


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information get your friend to remove the information. By allowing the person to set their ID on the phone you essentially donated it to them. :-(


If your friend needs help dealing with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Another option:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

icloud lock

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