You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPod pro charger replacement case

Where can you purchase a new AirPod pro charger replacement case. My daughter lost her charger case.

Posted on Jul 2, 2021 1:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2021 1:06 PM

You can replace a lost Charging Case for your Airpod Pros with Apple. :) - You will have to purchase this as this is not covered by your consumer warranty or Apple Care.


Please see the following link regarding replacing your Airpod, scroll down to the bottom and click the "UK" flag and then select your own country to get it in your region/currency if you are outside of the UK.


AirPods Repair – Official Apple Support


5 replies
Question marked as Top-ranking reply

Jul 2, 2021 1:06 PM in response to sheri-ann0908

You can replace a lost Charging Case for your Airpod Pros with Apple. :) - You will have to purchase this as this is not covered by your consumer warranty or Apple Care.


Please see the following link regarding replacing your Airpod, scroll down to the bottom and click the "UK" flag and then select your own country to get it in your region/currency if you are outside of the UK.


AirPods Repair – Official Apple Support


Jul 3, 2021 11:07 AM in response to sheri-ann0908

Replacement instructions for Airpods are provided at the bottom of this support article "How to find your lost AirPods, AirPods Pro, or AirPods Max": --> https://support.apple.com/HT207581 Neither the warranty nor AppleCare+ helps with the cost of Airpods that are lost or stolen. The cost for damaged Airpods may be lessened by any 'AppleCare+ For Headphones' coverage you may have.


'AirPods Service and Repair' lists replacement fees. Click here --> https://support.apple.com/airpods/repair/service


1. If you can't find your AirPod or Charging Case, or if something is damaged, get the serial number. Click on this link to discover how to find the serial number. --> https://support.apple.com/HT209371


2. Contact Apple Support for a replacement. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

(You may have to go to the support article in my first link for the special Airpod replacement service link if that one doesn't work.)


3. Learn how to set up your replacement.

Set up your replacement AirPods or charging case - "When you get your replacement, follow these steps to use your AirPods again." --> https://support.apple.com/HT207827

AirPod pro charger replacement case

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.