Can't get Apple's Bluetooth drivers installed (Win 10 / Boot Camp)

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Level 1

8 points

Can't get Apple's Bluetooth drivers installed (Win 10 / Boot Camp)

I'm on a 2017 MacBook Pro, running Windows 10 1809 (for eGPU compatibility).

The Microsoft BT drivers are installed, and I am able to choose the Apple one(s) instead, but then I get an error type 10 on the device.

Furthurmore, I can't seem to completely remove the Microsoft drivers using pnputil, since pnputil -e doesn't list a published name for the drivers I'm looking for.

How can I get the Apple BT drivers in control so that I can use BT devices with my Mac when booted into BootCamp?

MacBook Pro 13″, macOS 10.15

Posted on Jul 3, 2021 4:04 AM

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Answer 1

Loner T

Level 9

59,536 points

Jul 4, 2021 8:22 PM in response to A.Harvey

The 17763 BT driver should work normally. If BT collaboration is Auto (or Enabled) you should be fine. Also, check if BT has a Power Management tab. If it does, check if it is allowed to turn devices off to save power.

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Answer 2

Loner T

Level 9

59,536 points

Jul 3, 2021 4:57 AM in response to A.Harvey

What is the PID/VID of the BT Radio?

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Answer 3

Loner T

Level 9

59,536 points

Jul 4, 2021 6:50 AM in response to A.Harvey

Fro this device, look at https://www.catalog.update.microsoft.com/Search.aspx?q=PCI%5cVEN_14E4%26DEV_43BA. The 7.7.119.0 driver dated 20th Apr 2020 should be installed. Is this the currently running driver for the Wireless adapter. The corresponding BT driver should be based on the W10 1809 should be the 17763 series as noted in https://docs.microsoft.com/en-us/windows/release-health/release-information. Are these two drivers what you currently have?

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Answer 4

Loner T

Level 9

59,536 points

Jul 5, 2021 10:39 AM in response to A.Harvey

Since you have a MBP, and assuming your are not using the RF dongle, in Windows and macOS, unpair the mouse, pair it first with Windows and test. If it works properly, switch to macOS and test if it works. What are teh other BT devices that you have paired with Windows via BT?

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Answer 5

Loner T

Level 9

59,536 points

Jul 6, 2021 4:34 AM in response to A.Harvey

What is the current macOS version?
Was the Mouse paired to macOS and used when Windows was being installed?

Also, see https://www.tonymacx86.com/threads/dual-booting-windows-7-mac-mountain-lion-with-both-magic-trackpad-and-magic-mouse-bluetooth-se.72201/ for an explanation of Link keys. It is an older article, but it can help you verify the contents of the Windows Registry.

There is another older article - Dual pairing in OS X and Windows - Apple Community - which is worth a read.

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Answer 6

A.Harvey Author

Level 1

8 points

Jul 3, 2021 8:34 PM in response to Loner T

Thanks, I think you're right.

PCI\VEN_14E4&DEV_43BA&SUBSYS_0157106B&REV_02

PCI\VEN_14E4&DEV_43BA&SUBSYS_0157106B

PCI\VEN_14E4&DEV_43BA&CC_028000

PCI\VEN_14E4&DEV_43BA&CC_0280

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Answer 7

A.Harvey Author

Level 1

8 points

Jul 4, 2021 12:05 PM in response to Loner T

No, my network driver is 7.35.118.68 from 2016-11-21.

But the BT driver is Microsoft's, v 10.0.17763.1 as you mentioned, 2006-06-21.

I'll try updating the network driver explicitly from the CAB linked, although I take it that won't touch the BT side of things..

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Answer 8

A.Harvey Author

Level 1

8 points

Jul 4, 2021 5:42 PM in response to Loner T

I downgraded back to .68, enabled bluetooth collaboration (it was auto - I changed it to enabled), and tried to pair with my MX Master. Same behaviour as before, it fails.

Edit: I tried the same thing with the newer driver and got the same result.

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Answer 9

Loner T

Level 9

59,536 points

Jul 5, 2021 5:06 AM in response to A.Harvey

A.Harvey wrote:

I downgraded back to .68, enabled bluetooth collaboration (it was auto - I changed it to enabled), and tried to pair with my MX Master. Same behaviour as before, it fails.

Is this a Logitech RF Mouse? Do any other devices pair with BT?

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Answer 10

A.Harvey Author

Level 1

8 points

Jul 5, 2021 7:46 PM in response to Loner T

I haven't been able to pair anything in Windows. The one other thing I tried is an Ultimate Ears Boom 3 wireless speaker.

Re pairing, my MX Master 3 has three devices it can pair with and a toggle switch. I switched to 2 or 3 to pair it with Windows since those are 'empty', so that should emulate the de-pairing with macOS and re-pairing with Windows.

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Answer 11

Loner T

Level 9

59,536 points

Jul 5, 2021 9:00 PM in response to A.Harvey

Does the mouse work when you switch to 2/3rd pairing option? Such pairings are typically used for multiple devices, not to the same device. For example, if you have three computers and want to use the same mouse with all three, the mouse should generate BT Link keys based on the BT address of the paired device and mouse. Normally, a BT mouse paired to macOS should not require a re-pairing on the Windows side.

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Answer 12

A.Harvey Author

Level 1

8 points

Jul 5, 2021 9:22 PM in response to Loner T

I think I explained it badly.

My MX Master is paired with macOS on pairing #1. #2 and #3 are unused.

So in my testing, I switched to #2 on the mouse and tried pairing that. That was in lieu of un-pairing with macOS since there was no need, since my #2 and #3 slots on the mouse were not paired.

Your comment about not needing to re-pair with Windows is really interesting -- I didn't realize it was based on the machine or maybe a BT MAC or something like that, versus some keys generated in the OS itself. So I'll go back to macOS, un-pair, come back into Windows and see if I can pair it. Not hopeful since the Boom 3 didn't work, but it's worth a shot.

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