I’ve been having problems with certain apps on my phone. If I try to redownload games that I haven’t played in a while, they open then immediately crash. The app doesn’t even appear in the app switcher. This problems has been happening on my old phone and the problem persists with my new phone. I hope you can assist me with my problem!
iPhone 12
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Several things to try:
Have you restarted your device? That sometimes clears up odd issues.
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, click here --> https://support.apple.com/HT201398
Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272
How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases
If you still have problems click here --> https://support.apple.com/choose-country-region/Select your country, then a product.
Note that not all apps get rigrorous testing on all iOS versions and I have several that are quite "buggy" on my older iOS even though the developer says they should work fine and releases them for that iOS.
Thank you for responding! I’ve restarted my phone numerous times and I’ve also tried redownloading the apps. Nothing seems to work. I also don’t think it is a problem on the developer’s side as the apps work on my other iOS devices but not on my main iPhone. I have a feeling it has something to do with the software on my phone since I did a complete transfer from my iPhone 7 which that phone had the same problem.
The first thing that the page says is to not contact the developer if the issue includes other games which mine does. This problem has been happening for over a year and I have yet to find any solution.
Click on this link to discover 'How to contact an app developer' - https://support.apple.com/HT207959
Apps Crashing Immediately
