The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

iTunes app will not open on the iPhone

What’s going on with the iTunes app on my iPhone? Works ok on my iPad - will not open on the phone

[Re-Titled by Moderator]

Posted on Jul 3, 2021 11:27 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,761 points

Posted on Jul 3, 2021 1:46 PM

Several things to try:

Have you restarted your device? That sometimes clears up odd issues.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, click here --> https://support.apple.com/HT201398

Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272

How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases

If you still have problems click here --> https://support.apple.com/choose-country-region/Select your country, then a product.

View in context

iTunes app will not open on the iPhone

Similar questions