Help linking my daughters new apple device to my iPhone

Question

Level 1

8 points

Help linking my daughters new apple device to my iPhone

It appears this is a common issue and I’m hoping it can be revolved. I spoke to apple support on the phone for over an hour yesterday and the call taker could not seem to figure it out.

I recently purchased a new iPad for my 5yo daughter. We had set up her own Apple ID and family sharing on her old iPad.

When setting up her new iPad, we ensured to restore from the backup of the old iPad. She is still signed into her own Apple ID and family sharing is still working. The only problem is that her new iPad is not showing up as a listed device on my Apple ID.

Is there anything I can do to fix this? Should I remove her from my family sharing and put her back in? Or does she need a new Apple ID? I don’t want her to lose her games progress, purchases and messages.

I hope someone can help.

iPhone 12

Posted on Jul 3, 2021 8:57 PM

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Answer 1

MrHoffman

Level 10

149,919 points

Jul 4, 2021 7:24 PM in response to TiffL86

I’ll presume everything—all devices involved—hasbeen restarted.

If Apple did not go through the setup again, try going through the setup again.

Or call Apple back and restart the discussion—we can’t see into your devices, only you and Apple can see that.

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Answer 2

MrHoffman

Level 10

149,919 points

Jul 4, 2021 9:33 AM in response to TiffL86

And they had you go through the Set Content & Privacy Restrictions setup again? Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

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Answer 3

TiffL86 Author

Level 1

8 points

Jul 3, 2021 10:08 PM in response to MrHoffman

They have had me log in and out of her Apple ID and in and out of iCloud. They have asked me to restore her iPad and set it up all again. They asked me to log into my Apple ID and then log into hers and none of that worked.

they advised that the only way for it to be a linked device is to have it logged in using my Apple ID (parent) not hers. I’m not happy with this response as it works fine on my sons iPad and our other apple devices. They said it may be a setting on her new iPad but that cannot be the case as it was set up from brand new twice and no settings were changed.

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Answer 4

TiffL86 Author

Level 1

8 points

Jul 4, 2021 7:40 PM in response to MrHoffman

Yes all devices have been restarted again. I’ll call them again one day when I have a spare couple of hours. It should be something so simple but it’s just so complicated.

Thanks for trying to assist.

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