Cannot change date of birth from adult to kids account

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Level 1

4 points

Cannot change date of birth from adult to kids account

I just setup an Ipad for my 7 year old. I accidentally entered her date of birth as age 17. The inherent software seems to have the steps to correct this....however I went through the process of correcting her DOB but get a server error. The issue I believe is that going from an "adult" account to "child" account is the issue.

After chatting with tech support they told me that I cannot correct her DOB and must create a new account? This doesn't seem right? There appears to be a software process for this that is broken....

Why cant the biggest tech company in the world...after contacting support correct a simple error?

Am I missing something here?

Posted on Jul 4, 2021 7:41 AM

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Answer 1

Eric Root

Level 10

684,219 points

Jul 4, 2021 10:56 AM in response to jbeiko

Based on multiple posts I have read, you should be able to change the birth date. You posted you got a server error. Do you have access to another WiFi where you can try again? Have you tried a restart and then tried again?

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