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User profile for user: leah-marie213
leah-marie213 Author
User level: Level 1
4 points

Can’t download apps

Why can’t I download new apps on my new phone? Thanks

Posted on Jul 5, 2021 8:26 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Posted on Jul 5, 2021 8:31 AM

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded. 


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Jul 5, 2021 8:31 AM in response to leah-marie213

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded. 


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: leah-marie213
leah-marie213 Author
User level: Level 1
4 points

Jul 5, 2021 9:03 AM in response to Eric Root

I have looked at the things you posted, thank you. I have requested a call back to discuss this, the man has taken over the screen to see if he can see any problems with it, which he cannot. I said I’d book an appointment in store but he’s called me back asking if he can try one more thing and if I can speak to a senior advisor, which I am currently on hold for. Thank you

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Can’t download apps

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