You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sign into icloud

I have an old email that was used to make my apple id. I have my new email associated with that id.

it lets me sign into under new email but verification code goes to apple id email and i cant get around this

MacBook Pro 15″, macOS 10.13

Posted on Jul 5, 2021 2:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2021 7:37 PM

The old email that was an Apple ID say example2@yahoo.com but is a rescue mail , you don't remember the password of rescue mail address , you have signed in with new apple id say example1@gmail.com in mac and you try to change password using rescue mail , the rescue mail can't be accessed ( due to incorrect credentials ) or possible that old Apple ID and rescue mail address were same .


The rescue mail address is always added in the Apple ID account , sign in with Apple ID account , if it's not yet added create a web mail account say with gmail service https://support.google.com/accounts/answer/27441?hl=en

Make sure this mail address and password should be totally different than your Apple ID address / password see the section of rescue mail address in this article https://support.apple.com/en-in/HT201356 in the same Mac open a new tab ( press command and T keys ) sign in with your gmail account here in the web mail account you will see this code , come to the old tab in which apple id account is already opened , fill up the code in the fields and click on done to save .


1 reply
Question marked as Top-ranking reply

Jul 5, 2021 7:37 PM in response to Mark102315

The old email that was an Apple ID say example2@yahoo.com but is a rescue mail , you don't remember the password of rescue mail address , you have signed in with new apple id say example1@gmail.com in mac and you try to change password using rescue mail , the rescue mail can't be accessed ( due to incorrect credentials ) or possible that old Apple ID and rescue mail address were same .


The rescue mail address is always added in the Apple ID account , sign in with Apple ID account , if it's not yet added create a web mail account say with gmail service https://support.google.com/accounts/answer/27441?hl=en

Make sure this mail address and password should be totally different than your Apple ID address / password see the section of rescue mail address in this article https://support.apple.com/en-in/HT201356 in the same Mac open a new tab ( press command and T keys ) sign in with your gmail account here in the web mail account you will see this code , come to the old tab in which apple id account is already opened , fill up the code in the fields and click on done to save .


sign into icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.