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nazibh26 Author

Level 1

4 points

My phone is updated. It isn’t asking any updates but my cellular service is off. What should I do?

Posted on Jul 6, 2021 6:20 AM

Top-ranking reply

Lawrence Finch

Level 10

212,456 points

Posted on Jul 6, 2021 6:24 AM

Start here→If you see No Service or Searching on your iPhone or iPad - Apple Support and note that one of the last steps is to contact your carrier.

If you have an iPhone 7, also see→iPhone 7 Repair Program for "No Service" Issues - Apple Support

If neither of those links address the problem:

Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

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My phone is updated. It isn’t asking any updates but my cellular service is off. What should I do?

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