calls on other devices fail iOS 14.6

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Level 1

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calls on other devices fail iOS 14.6

Hello everyone

I have been having this issue with calls on other devices since the last update to 14.6. It is mostly with cellular rather than FaceTime but all calls seem to fail when `I try to use other device as sound source. Initially I thought it was my iPad at fault but I just got a MacBook Air and `I still get the same failed message.

I use iPhone 12 Pro iOS 14.6 and tested the same with iPhone 11 Pro max iOS 14.6

when I try to make a call on the Mac or on the iPad Os 14.6 I get "call failed, your iPhone needs to be connected twosome wifi network" or just "call failed try again".

This happens also when I receive a call on the iPhone and try to send it to the iPad.

I spoke with Apple support yesterday and they suggested restore the iPad but since `I have the same issue on the Mac, `I don't think this is going to help.

Any tips or suggestions to solve this?

Thanks in advance

iPhone 12 Pro, iOS 14

Posted on Jul 6, 2021 6:45 AM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

416,756 points

Jul 6, 2021 6:47 AM in response to Alex_T12

This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you.

Call Failed or Dropped Calls / Disconnecting

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation are mainly due to technical reasons / fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).

Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

Your Signal Is Weak.
It's Raining (Cats & Dog)
The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
You've Misunderstood Your Signal Strength
You are moving and the signal weakens while changing from one tower to another

Options Are...

Turn on Airplane mode, wait for 10-15 secs and turn off airplane mode.
Restart your iPhone (Restart your iPhone, iPad, or iPod touch - Apple Support)
Force Restart your iPhone )Force restart iPhone - Apple Support)
Check you Battery health
Take the SIM out and Put it back again
Change you SIM, if it is damaged
Time to contact your Carrier / Change if required

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Answer 2

Jul 6, 2021 6:49 AM in response to Alex_T12

Alex_T12 wrote:

`I try to use other device as sound source.

I am not sure what you are trying.

Calls on the other device simply mean instead of attending the call on the device in which the call has come is answered on any other device using the same Apple Id and has been activated for receiving calls.

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Answer 3

Alex_T12 Author

Level 1

8 points

Jul 6, 2021 6:50 AM in response to SravanKrA

Thank you very much for your reply. I would like to say that the calls on the iPhone are fine, no problem at all, only the feature "calls on other devices" is an issue. So I am not sure if my carrier can help.

I have reset network settings on the iPhone.

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Answer 4

Alex_T12 Author

Level 1

8 points

Jul 6, 2021 6:51 AM in response to SravanKrA

Yes they have been activated, I used to be able to do this all the time, up to the 14.6 update.

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calls on other devices fail iOS 14.6

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