Volume Buttons Working ONLY On Locked Screen!?

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Level 1

4 points

Volume Buttons Working ONLY On Locked Screen!?

The Physical Volume buttons work whilst in the lockscreen, But as soon as I go direct to the app, the physical Volume buttons Do Not Work. Its the same with the Podcast Apps, the volume buttons have no effect. Yet when I look via the lockscreen they work fine.

even If I go to sound and haptics, for the ringer select "change with buttons" meaning: The volume of the ringer and alerts can be adjusted using the volume buttons. NOTHING HAPPENS when I press the volume buttons...

it seems the only place I can use them is the lock screen... any ideas?? Thanks.

iPhone 11, iOS 14

Posted on Jul 6, 2021 6:56 AM

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Answer 1

Teddy_B

Community Specialist

Jul 7, 2021 8:47 AM in response to kill crystal

kill crystal,

Thank you for your response. Since you stated you did update the iOS, lets have you try couple more steps.

Restart the iPhone

Settings > Sounds & Haptics > Change with Buttons > enable it

Test the volume buttons

Restart the iPhone

Settings > Sounds & Haptics > Change with Buttons > disable it

Test the volume buttons

Cheers.

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Answer 2

Teddy_B

Community Specialist

Jul 7, 2021 7:18 AM in response to kill crystal

Hello and welcome to Apple Support Communities kill crystal,

Thank you for contacting us regarding the volume on your iPhone. You have come to the right place and we are happy to assist you. If we understand correctly, you are only able to adjust volume on the lock screen. We can understand why you’d reach out for a solution. Does this happen on calls as well, or just playing media? Make sure you have the most current Operating System on your device (Settings > General > Software Update > should be 14.6). Make sure the Ring/Silent switch, above the volume buttons, is pushed forward and no orange is showing. Also have you tried the steps outlined in this resource?

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Thank you for contacting Apple Support Communities.

Best regards.

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