I need to cancel a subscription for the app ABCYA, but it's not showing up on my itunes/apple account but I'm getting charged $9.99 for it and it's charging my card and it says ITUNES ABCYA purchase. So, not sure how to cancel it.

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I need to cancel a subscription for the app ABCYA, but it's not showing up on my itunes/apple account but I'm getting charged $9.99 for it and it's charging my card and it says ITUNES ABCYA purchase. So, not sure how to cancel it.

My child purchased a subscription to ABCYA and it's a monthly fee I"m getting charged, and it says ABCYA Itunes.. but when I go to my itunes account then subscription it doesn't show it. So, not sure how to cancel it. I've reached out to ABCYA but haven't heard back yet. Help!

iPad Pro 10.5-inch, Wi-Fi

Posted on Jul 7, 2021 8:43 AM

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Answer 1

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FoxFifth

Level 10

471,975 points

Jul 7, 2021 10:20 AM in response to Ludwigfam

Are you using Family Sharing? See the following from If the subscription that you want to cancel is not listed - Apple Support

Did a family member sign up for the subscription?

You can’t cancel a family member's subscription. Ask your family member to use their own device to cancel the subscription. Or if you share a device, ask that family member to sign in with their Apple ID and cancel the subscription.

If you want kids to get permission before they buy a subscription, turn on Ask to Buy.

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I need to cancel a subscription for the app ABCYA, but it's not showing up on my itunes/apple account but I'm getting charged $9.99 for it and it's charging my card and it says ITUNES ABCYA purchase. So, not sure how to cancel it.

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